![]() ![]() ![]() If this is in fact by design, Adobe should be more transparent and make this clear so consumers can make informed decisions. Rather than fix the disparity, it remains contradictory and various support reps will have differing interpretations as I experienced with a rep yesterday telling me I need to cancel my account and start with the 1TB plan. By a significant amount in fact for educators, since adding 1TB via "Change Plan" loses all discounts resulting in a ~$40 increase) p/month, whereas adding via "Upgrade Storage" is a reasonable $9.99 p/month. Problem is, the cost for additional storage can differ between the "Change Plan" and "Upgrade Storage" options. ![]() For detailed instructions, see Upgrade your Creative Cloud storage.Īlternatively, click Upgrade Storage on the lower-left corner of Your Work section of Creative Cloud website.įirst is through the "Creative Cloud All Apps" plan management and the second is through "Creative Cloud File Storage" plan management. If you need more storage, you can purchase extra storage plans through your Adobe ID account (Plans > Manage Plan > Change Plan). I think this is a result of conflicting licensing plans which engineers are stuck implementing, resulting in a broken solution. My suspicion is that this is not a "bug". 48+ hours later still showing 100GB on lightroom.adobe and 1TB on assets.adobe. The first few reps explained to give it 24+ hours after upgrading storage for the new caps to be reflected everywhere (e.g. The last call was quite abrasive as I had great difficultly explaining to the rep that the problem is on their end! They will waste your time checking your local installation, checking you are logged out and logged in properly. Wasted many hours with a half-dozen Adobe "first level" support folks. ![]()
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